What kind of Lace do you sell?
Answer :
We sell Swiss Lace primarily in medium brown but also in transparent and HD transparent.
We sell Swiss Lace primarily in medium brown but also in transparent and HD transparent.
Do you sell Silk Base Lace Products?
Answer :
Yes we do sell silk based lace closures and frontals.
Yes we do sell silk based lace closures and frontals.
What other products do you sell?
Answer :
For your convenience, we sell closures, frontals, wigs, bundle deals and eyelashes.
For your convenience, we sell closures, frontals, wigs, bundle deals and eyelashes.
Where does the hair come from?
Answer :
We sell hair of Burmese and Malaysian Origin.
We sell hair of Burmese and Malaysian Origin.
Is your hair virgin human hair?
Answer :
Yes, our hair is 100% virgin human hair.
Yes, our hair is 100% virgin human hair.
Can the hair be washed and dryed?
Answer :
All of our products can be washed, bleached and dyed as they are all made with 100% human hair.
All of our products can be washed, bleached and dyed as they are all made with 100% human hair.
Can I add heat to this hair?
Answer :
Yes you absolutely can, the hair is 100% human hair and can handle heat accordingly.
Yes you absolutely can, the hair is 100% human hair and can handle heat accordingly.
How long will this hair last?
Answer :
In its natural state (no bleaching or dying) the hair can last 6 months to 1 year with the proper hair care. Please refer to the lace care section for further information.
In its natural state (no bleaching or dying) the hair can last 6 months to 1 year with the proper hair care. Please refer to the lace care section for further information.
How long will the lace actually last?
Answer :
We expect that your lace will hold up through 2-3 6 week installs depending on the type of lace product that you order, and your hair care practices. Please refer to the lace care section for further information.
We expect that your lace will hold up through 2-3 6 week installs depending on the type of lace product that you order, and your hair care practices. Please refer to the lace care section for further information.
Can I cancel my order?
Answer :
Regular orders can be canceled within a certain window of placing your order. Special Orders allow No Cancel and No Exchange. Please refer to the Terms of Use Section for further information on these policies.
Regular orders can be canceled within a certain window of placing your order. Special Orders allow No Cancel and No Exchange. Please refer to the Terms of Use Section for further information on these policies.
Can I return my extension for a refund?
Answer :
Unfortunately due to the nature of the hair business refunds are not permitted. We do offer exchanges in certain circumstances. Please refer to the Terms of Use Section for further information on these policies.
Unfortunately due to the nature of the hair business refunds are not permitted. We do offer exchanges in certain circumstances. Please refer to the Terms of Use Section for further information on these policies.
Do you ship internationally?
Answer :
Yes we do, we ship to internationally to Canada and the UK.
Yes we do, we ship to internationally to Canada and the UK.
How long does it take to receive my order?
Answer :
Each product has a unique processing time which is clearly stated in the product description area. Special orders can take up to 10 Business Days to process. Once processed, the order goes out via a shipping carrier to your destination. These 2 time frames combined determine how long it takes before you actually receive your order.
Each product has a unique processing time which is clearly stated in the product description area. Special orders can take up to 10 Business Days to process. Once processed, the order goes out via a shipping carrier to your destination. These 2 time frames combined determine how long it takes before you actually receive your order.
What shipping carriers do you use?
Answer :
We primarily use USPS Priority, USPS Priority Overnight and USPS International.
We primarily use USPS Priority, USPS Priority Overnight and USPS International.
What are the shipping transit times?
Answer :
USPS Priority 2-3 Days USPS Priority Overnight 1-2 Days USPS International Up to 10 Business Days
USPS Priority 2-3 Days USPS Priority Overnight 1-2 Days USPS International Up to 10 Business Days
Do you offer wholesale?
Answer :
No, unfortunately we do not offer wholesale.
No, unfortunately we do not offer wholesale.
Do you provide coloring services?
Answer :
No, we do not offer coloring services, we sell pre-made 613 hair and other ombre colors for your convenience.
No, we do not offer coloring services, we sell pre-made 613 hair and other ombre colors for your convenience.
Do you have a physical location where I can buy my hair?
Answer :
No, at this time our store is strictly online and would require a website purchase and shipping from our fulfillment location.
No, at this time our store is strictly online and would require a website purchase and shipping from our fulfillment location.
Where is your office/fullfillment house located?
Answer :
We are located in the Metro Atlanta Area.
We are located in the Metro Atlanta Area.